Shipping policy
Packaging
All of our packaging is recycled and recyclable, as are our inserts and product tags. We strive to only use paper-based products and avoid plastics and unnecessary packaging and paperwork.
Postage costs
All postage costs are calculated at checkout based on the weight of your order.
Free UK delivery is available on orders of £60 or more.
UK
All orders are sent via Royal Mail Tracked postage.
Please allow around 2-3 working days for sorting and packing of orders. May take longer during Xmas period and public holidays.
Royal Mail Tracked 24 - delivery is estimated to take 1-2 working days from parcels being received by Royal Mail.*
Royal Mail Tracked 48 - delivery is estimated to take 2-3 working days from parcels being received by Royal Mail.*
*Please note that these delivery times are not guaranteed.
Europe & Rest of the World
All orders are sent via Royal Mail International Tracked postage.
The destination country's national/regional postal service will be responsible for delivery on entering that country.
Please allow around 2-3 working days for sorting and packing of orders. May take longer during Xmas period and public holidays.
The destination country's national/regional postal service will be responsible for delivery on entering that country.
Please allow around 2-3 working days for sorting and packing of orders. May take longer during Xmas period and public holidays.
EU member states - Orders are restricted to a maximum weight of 2kg per order. VAT and customs duties are collected at checkout and the delivery recipient should not be charged with VAT on receipt of the goods. If you receive a demand for payment of VAT or duties at customs point of entry, please contact Graham at graham@thenorthcurve.com.
Non-EU European States/Rest of the World - Orders are restricted to a maximum weight of 2KG per order. VAT and customs charges are not collected at checkout. The North Curve are not responsible for the payment of any VAT and customs charges, or tariff charges, you may incur on receipt of your order. USA - We have suspended delivery to the US while we try to ascertain how the many, and constantly changing, customs and tariff charges will affect our customers on receipt of goods from us.
For more info on Royal Mail International Tracked click here.
We will not be held responsible for any mistakes made by the customer when providing postage addresses. We will not be held responsible for the actions of postal companies in the UK or any other country.