Shipping policy
Packaging
All of our packaging is recycled and recyclable, as are our inserts and product tags. We strive to only use paper-based products and avoid plastics and unnecessary packaging and paperwork.
Postage costs
All postage costs are calculated at checkout based on the weight of your order.
Free UK delivery is available on orders of £60 or more.
UK
All orders are sent via Royal Mail Tracked postage.
Please allow around 2-3 working days for sorting and packing of orders. May take longer during Xmas period and public holidays.
Royal Mail Tracked 24 - delivery is estimated to take 1-2 working days from parcels being received by Royal Mail.*
Royal Mail Tracked 48 - delivery is estimated to take 2-3 working days from parcels being received by Royal Mail.*
*Please note that these delivery times are not guaranteed.
Europe & Rest of the World
All orders are sent via Royal Mail International Tracked postage.
The destination country's national/regional postal service will be responsible for delivery on entering that country.
Please allow around 2-3 working days for sorting and packing of orders. May take longer during Xmas period and public holidays.
EU member states - orders will now be sent via the IOSS scheme and are therefore restricted to a value of no more than £100 (not including postage). This means that VAT is collected at checkout and the delivery recipient should not be charged with VAT or customs clearance charges on receipt of the goods*. If you receive a demand for payment of customs or VAT please contact Graham at graham@thenorthcurve.com.
The destination country's national/regional postal service will be responsible for delivery on entering that country.
Please allow around 2-3 working days for sorting and packing of orders. May take longer during Xmas period and public holidays.
EU member states - orders will now be sent via the IOSS scheme and are therefore restricted to a value of no more than £100 (not including postage). This means that VAT is collected at checkout and the delivery recipient should not be charged with VAT or customs clearance charges on receipt of the goods*. If you receive a demand for payment of customs or VAT please contact Graham at graham@thenorthcurve.com.
*Italy - On 1 January 2026, the Italian Government introduced a €2 (approx. £1.73) customs administration fee for parcels sent for delivery from outside the EU with a value less than or equal to €150. The fee applies to all items, including gifts, but excludes items classified as documents. At present, the fee will be collected directly from the Italian recipient. We are not currently able to collect this at checkout.
Non-EU European States/Rest of the World - VAT and customs charges are not collected at checkout. The North Curve are not responsible for the payment of any VAT and customs charges, or tariff charges, you may incur on receipt of your order.
We will not be held responsible for any mistakes made by the customer when providing postage addresses. We will not be held responsible for the actions of postal companies in the UK or any other country.